Hidden Ways Your Language Betrays Character.
Let’s use both Goldman’s “Big Five” trait theory description of introversion-extroversion (e.g., extroverts as assertive, talkative, bold, etc), and Jung’s “psychic energy” take on the same phenomena (e.g., extroverts feel an increased sense of perceived energy when interacting with a large group of people, while introverts feel an increase of energy when alone), to describe introversion and extroversion. The key to “communication effectiveness” for those on both ends of the introversion-extroversion scale is to first and foremost keep one’s authenticity. Nothing kills communication like the perception that you are a phoney.
There are things that both introverts and extroverts can do to enhance their communication effectiveness. First, I would start by focusing on the receiver centred side of your communication. It is always helpful to make a concerted effort to focus more on the other person by active listening. Of course, introverts tend to do this quite well already, but extroverts not necessarily. Extroverts may thus want to focus more in this area. Effectively listening is one of the most crucial skills in business communication. Unfortunately, people often spend so much time thinking about what they will say, that they lose valuable clues about what may motivate the person they are talking to. This is certainly not to say that you should stay quiet (especially for introverts).
Now, for introverts, there are different solutions that come to mind in terms of forging relationships, connecting with others, and ultimately communicating more effectively. The first, which is right out of the persuasion literature, is to find ways to fulfil others needs. Networks are earned, and not built. There are a multitude of opportunities for introverts (and extroverts) to go the extra mile and “earn” these networks. For example, you might provide extra assistance, provide people avenues for recognition or visibility, or even help others with learnings that someone else desires. Still, for introverts, perhaps the most important piece of the puzzle in effective communication is to simply to get yourself out there “in the mix,” even if it may be uncomfortable to do so. Introverts may want to prepare a variety of situational elevator pitches, and practice things like targeted storytelling. Credit: The McCann Group Inc
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